Frequently Asked Questions Answers before you begin

Browse our therapists and filter by language, availability, schedule and session type. Send us an inquiry and we will recommend therapists who may fit your needs. We recommend booking a free 15-minute phone consult with one or more of them before deciding. The choice is always yours.

Reaching out takes courage, so we will not leave you waiting long. We reply to every new inquiry within 24 hours on business days, except statutory holidays. Our inbox is not monitored for emergencies, so if you need help right away, call or text 988 or go to your nearest emergency department.

No referral is needed to start therapy with us. You can reach out directly through the inquiry form, by email or by phone. Some benefit plans ask for a doctor's referral before they reimburse, so it is worth checking yours.

Our team offers therapy in English, Cantonese, Mandarin, Hindi, Urdu, Punjabi, Spanish and Polish. Filter our therapist directory by language to see who offers yours, or mention it in your inquiry.

We work with adults, teens, couples and families, and select therapists see children from age 3. Let us know the age of the person seeking therapy and we will recommend therapists who work with that age group.

Yes. Several therapists on our team offer couples therapy, and some also offer family therapy, in person or virtually. Standard sessions are 50 minutes, and longer sessions are available as needed.

Your first session is a chance to get to know each other. Your therapist will ask what brings you in, a little about your history and what you hope will change, and you are welcome to ask how they work. You set the pace for what you share.

Standard sessions are 50 minutes, and longer sessions are available as needed. You might meet weekly, every other week or as needed. There is no required schedule, and you can adjust it any time.

It depends on what you are working on and what you hope will change. Some people come for a handful of sessions, while others continue for months or longer. You and your therapist will check in regularly about how it is going and what pace feels right.

Yes. Our therapists follow the privacy and confidentiality standards of their regulatory colleges and Ontario privacy law. There are a few legal limits, such as an imminent risk of harm to you or someone else, suspected abuse of a child, or a court order. Your therapist will walk you through these at your first session.

Thought & Feeling is not a crisis service, and our inbox is not monitored for emergencies. If you are in crisis, call or text 988, the Suicide Crisis Helpline, any time, or go to your nearest emergency department.

Fit matters. If it does not feel right, let us know and we will help you find another therapist on our team. No hard feelings.

Individual sessions are $170 to $190, couples sessions are $195 to $225 and family sessions are $220 to $245, depending on your therapist. These rates are for 50-minute sessions, and longer sessions are available as needed at a proportionate rate. You can see each therapist's rate on our Fees and Insurance page.

Many extended health plans cover sessions with Registered Psychotherapists and Registered Social Workers. Coverage varies, so check which professions your plan covers and your annual maximum. Contact your insurance plan directly to confirm your coverage. You receive a receipt after every session to submit to your provider.

Please note: Always check directly with your insurance provider to confirm your coverage. We share general information to help you plan, but your plan decides what is covered.

No. Tax is not charged on psychotherapy sessions, so the rate you see is the rate you pay.

We accept Visa, Mastercard, AMEX, Debit Visa and Interac e-Transfer. A card on file is added at your first session.

You can cancel or move a session free of charge with at least 24 hours notice. Late cancellations and missed sessions are charged the full session fee, since that time was reserved for you.

All video sessions take place on Jane, our secure booking and video platform, and your link arrives with your appointment details. Phone sessions are also available if you would rather not be on camera.

Yes. Research shows that therapy by video (telehealth) can be as effective as in-person therapy for many concerns, and it can make it easier to keep showing up during busy weeks. Some people still find it easier to open up in the room, which is why we encourage in-person sessions when they work for you and offer both. Your therapist can help you decide what suits you.

Yes. Every therapist on our team offers video and phone sessions, and most also see clients in person on Lake Shore, so many clients mix formats depending on their week. A few therapists work virtually only, which you will see on their profile.

Paid Green P parking is right in front of the clinic at 3515 Lake Shore Blvd W, and there is free parking on nearby side streets.

The 507 Long Branch streetcar stops right out front, and Long Branch GO Station is nearby. We are also close to Humber College Lakeshore Campus and Sherway Gardens.

The clinic is not wheelchair accessible. Our doors are narrow and the washroom is on the lower level. Every therapist on our team offers video and phone sessions, so you can still work with us from home.